Water Service Policy

Adopted December 19, 1988
Revised October 1, 2013

TABLE OF CONTENTS

SERVICE AREA MAP (361KB PDF)

LEGAL DESCRIPTION OF TERRITORY SERVED

TECHNICAL TERMS AND ABBREVIATIONS

RULES AND REGULATIONS

RATE SCHEDULES

STANDARD FORMS


LEGAL DESCRIPTION OF TERRITORY SERVED

Sections 19, 20, 21, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35 and 36, Township 41 South, Range 42 East, Palm Beach County, Florida.

Together with Sections 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18 and 24, and all that portion of Sections 22, 23 and 26 lying Northeasterly of State Road 710 (also known as Beeline Highway), as now laid out and in use, all lying in Township 42 South, Range 42 East, Palm Beach County, Florida.

Together with Sections 30, 31, 32, and that portion of Section 34 lying west of the waters of the Atlantic Ocean, and that portion of Section 29 lying west of the Westerly Right-of-Way of the Intracoastal Waterway, and all of Section 33, less and except those lands lying between the East Right-of-Way of S.R. 5 (U. S. Highway One) and the West Right-of-Way of S.R. A-1-A, all lying in Township 41 South, Range 43 East, Palm Beach County, Florida.

Together with those lands lying in Sections 17 and 20, Township 41, Range 43 East, Palm Beach County, Florida, more particularly as follows:

Beginning at the Southwest corner of said Section 20 run northerly along the West line of said Section 20 and the West line of said Section 17 to the Northwest corner of the Southwest 1/4 of said Section 17; Thence easterly along the North line of said Southwest 1/4 to an intersection with the Westerly Right-of-Way line of the Intracoastal Waterway; Thence southerly along said Right-of-Way line to the South line of said Section 20; Thence westerly along said South line to the POINT OF BEGINNING.

Together with Sections 4, 5, 6, 7, 8, 9, 17, 18, 20, and that portion of Sections 3 and 10 lying west of the waters of the Atlantic Ocean, and that portion of Section 15 lying within the limits of the Village of North Palm Beach, and that portion of Sections 16 and 21 lying west of the waters of Lake Worth, all lying in Township 42 South, Range 43 East, Palm Beach County, Florida.

Together with those lands lying in Section 19, Township 42 South, Range 43 East, Palm Beach County, Florida, more particularly as follows:

The Northeast 1/4 and the Northwest 1/4 of said Section 19, and that portion of the Southeast 1/4 of said Section lying east of the West Right-of-Way of South Florida Water Management District Canal C-17, and that portion of the Southwest 1/4 of said Section east of the West Right-of-Way of said Canal C-17, and that portion of the North 1/4 of the Northwest 1/4 of the Southeast 1/4 of said Section 19 lying west of said Canal C-17 West Right-of-Way, and the North 1/4 of the Northwest 1/4, of the Southwest 1/4 of said Section, and the North 1/4 of the Northeast 1/4 of the Southwest 1/4 of said Section 19.

Together with Sections 23, 24, 25, 26, 33, 35, and 36, and the East 1/2 of Sections 29, 32 and 34, and all that portion of Section 28 and the West 1/2 of Section 34 lying southwesterly of the Seaboard Airline Railroad Right-of-Way, all lying in Township 41 South, Range 41 East, Palm Beach County, Florida.

Together with Sections 1, 2, 3, 4, 9, 10, 11 and 12 and the East 1/2 of Sections 5 and 8, and all that portion of Sections 13, 14, 15, 16 and the East 1/2 of Section 17 lying north of West Lake Park Road, all lying in Township 42 South, Range 41 East, Palm Beach County, Florida.

Containing 77.97 square miles, more or less.


TECHNICAL TERMS AND ABBREVIATIONS

1. AUTHORITY - Seacoast Utility Authority (SUA) - Created according to Chapter 163, Florida Statutes, to provide water and sewer service within five (5) participating political entities: Palm Beach Gardens, North Palm Beach, Lake Park, Juno Beach and unincorporated Palm Beach County. It is a legal entity governed by a Governing Board appointed by the participating political entities.

2. AUXILIARY WATER SUPPLY – As defined in AWWA Manual M14 Chapter 5.  Any water supply, other than the Authority’s potable water supply, that is on or available to the premises and is not under the Authority’s direct control or supervision.

3. BACKFLOW PREVENTER - A device installed to prevent contaminants of any kind from entering the potable water supply system.

4. BASE FACILITY CHARGE (BFC) – A fixed monthly charge incurred for service availability based on the prevailing rate schedule, which is charged monthly and does not include usage for any amount of water. The charge helps defray the fixed costs of the operation and maintenance of the Authority's system.

5. COMMODITY (GALLONAGE) CHARGE - The charge incurred for each metered 1000 gallons of water delivered to the customer. This charge helps defray the variable costs of operation and maintenance of the Authority's water system.

6. CONSUMER - Any person, firm, association, corporation, governmental agency or similar organization supplied with water service by the Authority.

7. CUSTOMER - The person, firm, association, or corporation, governmental agency or similar organization supplied with water service by the Authority.

8. CUSTOMER'S INSTALLATION - All pipes, fittings, valves, fixtures and appliances or apparatus of every kind and nature used in connection with or forming a part of an installation for utilizing water for any purpose ordinarily located on the customer's side of "Point of Delivery", whether such installation is owned by customer or used by consumer under lease or otherwise.

9. GOVERNING BOARD - The governing body of SUA, acting for and on behalf of the Authority as a separate legal entity.

10. MAIN - A pipe, conduit, or other facility installed to convey water service to individual service lines or to other mains.

11. METER - Device used to measure water delivered to a customer by the Authority.

12. MULTI FAMILY SERVICE - All residential dwellings located in buildings of greater than one floor, each floor containing one or more separate dwelling units, or mobile home units.

13. NON-RESIDENTIAL SERVICE - Services not otherwise specifically defined as single family or multi family, excluding single and multi family irrigation. Such service includes, but is not limited to, separately metered irrigation, commercial, industrial, guardhouse, boat slip, pool, recreation center, utility rooms, and water-cooled air conditioning.

14. POINT OF DELIVERY - The point where the Authority's pipes (mains) or meters are connected to pipes of the customer, or customer's property line if so designated by Authority.

15. POINT OF SERVICE CHARGE - The charge associated with each meter and/or sewer connection. This charge helps defray the cost of customer billing.

16. POTABLE WATER - Water that is considered satisfactory for domestic use.

17. PRIVATE FIRE SERVICE - Provided by the Authority to those customers required to own fire lines used to deliver water for the purpose of fire protection. The responsibility for ownership, operation and maintenance of private fire lines is that of the customer. The point of delivery for a fire line is the aboveground detector check assembly or the valve at Authority's water main for previous installations where no detector check exists. The Authority shall own the detector check assembly.

18. RATE IDENTIFICATION - Describes type of service and rate approved for bill calculations. Rate and billing information is available upon request. Types of water service: Single Family, Multi Family, Private Fire Service, and Non-Residential.

19. RATE SCHEDULE - A schedule of rates or charges for the particular classifications of service.

20. SINGLE FAMILY SERVICE - A residential dwelling of one or more stories, limited to a single family detached unit, a duplex unit, a triplex unit, a garden apartment unit and a townhouse unit.

21. SERVICE - Service, as mentioned in this Policy and in agreement with customers, shall be construed to include, in addition to all water service required by the customer, the readiness and ability on the part of the Authority to furnish domestic water service and private fire protection service to the customer.

22. SERVICE LINES - The pipes of the Authority, which are connected from the mains to the point of delivery or meter.

23. SERVICE POLICY - A schedule of the Authority's rules, regulations and rates approved by the SUA Governing Board.

24. TAPPING IN CHARGE - Actual cost incurred for customer to physically connect into the Authority's water main.

25. WATER USE RESTRICTIONS SURCHARGE – This is an additional charge applied to the monthly Base Facility Charge for water service when the South Florida Water Management District imposes water use restrictions within the Authority’s service area.


RULES AND REGULATIONS

1. POLICY DISPUTE

2. GENERAL INFORMATION

3. SIGNED APPLICATION NECESSARY

4. APPLICATION BY AGENTS

5. WITHHOLDING SERVICE

6. EXTENSIONS OF WATER FACILITIES

7. LIMITATION OF USE

8. CONTINUITY OF SERVICE

9. CUSTOMER'S INSTALLATION

10. CHANGE OF CUSTOMER'S INSTALLATION

11. INSPECTION OF CUSTOMER'S INSTALLATION

12. PROTECTION OF AUTHORITY'S PROPERTY

13. ACCESS TO PREMISES

14. RIGHT-OF-WAY OR EASEMENTS

15. BILLING PERIODS

16. DELINQUENT BILLS

17. PAYMENT OF WATER AND SEWER SERVICE BILLS CONCURRENTLY

18. TEMPORARY DISCONTINUANCE OF SERVICE

19. TAX CLAUSE

20. CHANGE OF OCCUPANCY

21. UNAUTHORIZED CONNECTIONS - WATER

22. METERS

23. ALL WATER THROUGH METER

24. ADJUSTMENT OF BILLS

25. CUSTOMER DEPOSIT

26. REQUEST FOR METER TEST BY CUSTOMER

27. ADJUSTMENT OF BILLS FOR METER ERROR

28. SERVICE LINES

29. BACKFLOW PREVENTERS

30. BASE FACILITY CHARGE

31. MISCELLANEOUS SERVICE CHARGES

32. AUXILIARY WATER SUPPLY

1. POLICY DISPUTE - Any dispute between the Authority and the customer or prospective customer regarding the meaning or application of any provision of this Policy shall, upon written request by either party, be resolved by the Seacoast Utility Authority Governing Board, unless such responsibility has been specifically otherwise delegated by the Governing Board.

2. GENERAL INFORMATION - In the event the Authority's Rules and Regulations are inconsistent with any Statute, Law or Court Order, the Statute, Law or Court Order shall prevail and the Authority's Rules and Regulations shall be null and void. These Rules and Regulations apply to the rate schedules, applications and contracts of the Authority. In absence of specific written agreement to the contrary, these regulations apply without modification or change to each and every customer to whom the Authority renders water service. In the event that a portion of these Rules and Regulations is declared unconstitutional or void for any reason by any court of competent jurisdiction, such decision shall in no way affect the validity of the remaining portions of the Rules and Regulations for water service unless such court order or decision shall so direct. The Authority shall provide service to all customers requiring such service within its service area upon such terms as are set forth in this Policy and in the Authority's Service Code.

3. SIGNED APPLICATION NECESSARY - Water service is furnished upon signed application or agreement accepted by the Authority and the conditions of such application or agreement are binding upon the customer as well as upon the Authority. A copy of the application or agreement for water service accepted by the Authority will be furnished to the applicant on request. The applicant shall furnish to the Authority the correct name, street address and/or legal description of property to which water service is to be rendered.

4. APPLICATIONS BY AGENTS - Applications for water service requested by firms, partnerships, associations, corporations, and others (principal) shall be rendered only by duly authorized parties (agents). When water service is provided under agreement(s) entered into between the Authority and an agent of the principal, the use of such water service by the principal shall constitute full and complete consent by the principal of the agreement(s) entered into between agent and the Authority and under which such water service is rendered.

5. WITHHOLDING SERVICE - The Authority may withhold or discontinue water service provided to any customer if all prior indebtedness to the Authority has not been settled in full. Service may also be discontinued for any violation by the customer or consumer of any rule or regulation set forth in this Policy and the Authority's Service Code. The Authority will provide written notice.

6. EXTENSIONS OF WATER FACILITIES - Extensions will be made to the Authority's facilities in compliance with the Authority's Service Code and all other directives of the Authority's Governing Board.

7. LIMITATION OF USE - Water service purchased from the Authority shall be used by the customer only for the purposes specified in the application or agreement for water service and the customer shall not resell or otherwise dispose of such water service supplied by the Authority. Water service furnished to the customer shall be rendered directly to the customer through Authority's individual meter and may not be remetered by the customer for the purpose of selling or otherwise disposing of water service for a profit to lessees, tenants, or others and under no circumstances shall the customer or customer's agent or any other individual, association or corporation install meters for the purpose of so remetering said water service for the purpose of making a profit. In no case shall a customer, except with the written consent of the Authority, extend lines across a street, alley, lane, court, property line, avenue, or other way, in order to furnish water service for adjacent property through one meter, even though such adjacent property is owned by that customer. In case of such unauthorized extension, remetering, sale or disposition of service, customer's water service is subject to discontinuance until full payment is made of bills for water service, calculated on proper classification and rate schedules and reimbursement in full made to the Authority for all extra expenses incurred for clerical work, testing, and inspections. Under no circumstances shall any source of water other than the Authority's be connected to the Authority's water supply system or any part thereof, be it on private or public property except with the written consent of the Authority's Governing Board. The Authority shall have the right of inspection at reasonable times during customer's installation to verify compliance with the Rules and Regulations.

8. CONTINUITY OF SERVICE - The Authority will at all times use reasonable diligence to provide continuous water service and shall not be liable to the customer for failure or interruption of continuous water service. The Authority shall not be liable for any act or omission caused directly or indirectly by strikes, labor troubles, accidents, litigations, breakdowns, shutdowns for emergency repairs or adjustments, acts of sabotage, enemies of the United States of America, Wars, Federal, State, Municipal or other governmental interference, Acts of God or other causes beyond its control. If, at any time, the Authority plans to interrupt or discontinue its service for any period greater than one hour, except emergency repairs as indicated above, all customers affected by said interruption or discontinuance shall be given not less than 24 hours notice.

9. CUSTOMER'S INSTALLATION - The customer's pipes, apparatus, and equipment shall be selected, installed, used and maintained in accordance with the standard practices, conforming with the Rules, Regulations and Specifications of the Authority subject to full compliance with all laws and governmental regulations applicable to same. The Authority shall not be responsible for the maintenance and operation of the customer's pipes and facilities. The customer expressly agrees not to utilize any appliance or device which is not properly constructed, controlled, and protected, or which may adversely affect the water service. The Authority reserves the right to discontinue or withhold water service to such apparatus or device.

10. CHANGE OF CUSTOMER'S INSTALLATION - No changes or increases in customer's installation, which will materially affect the proper operation of the pipes, mains, or pump stations of the Authority, shall be made without written consent of the Authority. The customer will be liable for any change resulting from a violation of this rule.

11. INSPECTION OF CUSTOMER'S INSTALLATION - All customer's water service installations and/or changes shall be inspected during installation and/or changes and upon completion by the Authority and/or competent authority to ensure that customer's piping, equipment, and devices have been installed in accordance with accepted standard practice and such local governmental or other rules as may be in effect. Where municipal or other governmental inspection is required by local rules or ordinances, the Authority cannot render water service until such inspection has been made and a formal notice of approval from the inspecting authority has been received by the Authority. The Authority reserves the right to inspect customer's installation prior to rendering water service and from time to time thereafter, but assumes no responsibility whatsoever for any portion thereof.

12. PROTECTION OF AUTHORITY'S PROPERTY - The customer shall exercise reasonable diligence to protect the Authority's property on the customer's premises, and shall not knowingly permit anyone but the Authority's agents, or persons authorized bylaw, to have access to the Authority's meters, pipes and apparatus. In the event of any loss, or damage to property of the Authority caused by or arising out of carelessness, neglect or misuse by the customer, the cost of making good such loss or repairing such damage shall be paid by the customer. The Authority may discontinue service until all costs are paid in full.

13. ACCESS TO PREMISES - The duly authorized agents of the Authority shall have access at all reasonable hours to the premises of the customer for the purpose of inspection of customer's installation to verify compliance with Authority's Rules and Regulations, installing, maintaining, and inspecting or removing Authority property, reading meters, obtaining water quality samples, inspecting customer's installation and other purposes incidental to performance under or termination of the Authority's agreement with the customer and in such performance shall not be liable for trespass. In case of an emergency, Authority shall have access to property at any hour.

14. RIGHT-OF-WAY OR EASEMENTS  - The customer shall grant or cause to be granted to the Authority without cost to the Authority, all rights, easements, permits, and privileges which are necessary for the rendering of water service, including water mains, service lines, fire hydrants and the like.

15. BILLING PERIODS - Bills for water service will be rendered monthly. Bills are due when rendered and shall be considered as received by customer when delivered or mailed to water service address or some other place mutually agreed upon. Nonreceipt of bills by customer shall not release or diminish obligation of customer with respect to payment thereof.

16. DELINQUENT BILLS - Bills are due when rendered, and if not paid within twenty (20) days thereafter become delinquent and water service may then, after five (5) days written notice, be discontinued. Service will be resumed only upon payment of all past due bills, penalties, and damages, together with a service charge for restoration of service. There shall be no liability of any kind against the Authority by reason of discontinuance of water service to the customer for failure of the customer to pay the bills on time. No partial payment of any bill rendered will be accepted by the Authority, except by agreement with Authority, or by order or direction of the Seacoast Utility Authority Governing Board.

The Authority may, at its sole discretion, file a lien in the Official Records of Palm Beach County against any property for which payment of the full amount of the Authority’s water, sewer and/or reclaimed water bill is not paid within ninety (90) days from the date of such bill. Such lien shall be a continuing lien which shall secure amounts then owed and amounts coming due in the future. The lien may be satisfied by full payment of all sums due the Authority on the date of satisfaction. In accordance with applicable Florida law, the lien shall accrue interest at the legal rate and shall be paramount and superior to the interest of any owner, lessee, tenant, mortgagee or other person except the lien of county taxes and shall be on parity with the lien of county taxes. The lien may be foreclosed at the option of the Authority. 

17. PAYMENT OF WATER AND SEWER SERVICE BILLS CONCURRENTLY - When both water and sewer service are provided by the Authority, payment of any water service bill rendered shall not be accepted by the Authority without the simultaneous or concurrent payment of any sewer service bill. If the charges for water service are not paid, the Authority may discontinue both sewer and water service to the customer's premises for nonpayment of the water service charges or, if the charges for sewer service are not paid, the Authority may discontinue both water and sewer service to the customer's premises for nonpayment of the sewer service charge. The Authority shall not re-establish or reconnect sewer and water service or either of such services until such time as all sewer and water service charges and all other expenses or charges established or provided for by these Rules and Regulations are paid.

18. TEMPORARY DISCONTINUANCE OF SERVICE - When service is to be restored at the same premises to the same customer (member of household or designated agent), customer will pay to the Authority the base facility charge for each billing period during which service was discontinued, plus a service charge for restoration of service. All prior indebtedness must be paid before service will be restored.

19. TAX CLAUSE - Rates and/or charges may be increased or a surcharge added in the amount of the applicable proportionate part of any taxes and assessments imposed by any governmental authority in excess of those in effect after the approval of this rule which are assessed on the basis of meters or customers or the price of or revenues from water sold, not including income taxes.

20. CHANGE OF OCCUPANCY - When change of occupancy takes place at any premises supplied by the Authority with water service, WRITTEN NOTICE may be requested and shall be given at the office of the Authority not less than three (3) days prior to the date of change by the outgoing customer, who will be held responsible for all water service used on such premises until such WRITTEN NOTICE is so received and the Authority has had reasonable time to discontinue water service. However, if such WRITTEN NOTICE has not been received, the application of a succeeding occupant for water service will automatically terminate the prior account. Residential customer deposits may be transferred from one service location to another, if both locations are supplied by the Authority and the customer has established a satisfactory credit record. Customer's deposit may NOT be transferred from one name to another or between non-residential accounts. A deposit is not negotiable or transferable between individuals, partnerships, or corporations. For the convenience of its customers, the Authority will accept telephone orders to discontinue or transfer water service and will use all reasonable diligence in the execution thereof. However, oral orders or advice shall not be deemed binding or be considered formal notification to the Authority. No customer shall be permitted to change their name on an account to avoid payment of overdue or high bills. Likewise, failure to apply for service and provide proper names and information after a bonafide change in occupancy, ownership, or management of any premises to avoid compliance with prevailing Authority standards and policies is prohibited.

21. UNAUTHORIZED CONNECTIONS - WATER - Connections to the Authority's water system for any purpose whatsoever are to be made only by employees of the Authority or under direct supervision of Authority's authorized employee. Unauthorized connections and/or tampering with Authority facilities render the service subject to immediate discontinuance without notice and water service will not be restored until such unauthorized connections have been removed and unless settlement is made in full or all penalties, damages, and water service estimated by the Authority to have been used by reason of such unauthorized connection.

22. METERS - All water meters shall be furnished by and remain the property of the Authority and shall be accessible and subject to its control. The customer shall provide meter space to the Authority at a suitable and readily accessible location and, when the Authority considers it advisable, within the premises to be served. The customer shall also provide adequate and proper space for the installation of meter boxes and other similar devices. No meters will be installed by the Authority until full payment has been received for all appropriate fees and any prior debt. This includes, but is not limited to, connection fees, meter fees, customer deposit and other applicable costs required by the Authority's written policies, procedures and specifications.

23. ALL WATER THROUGH METER - That portion of the customer's installation for water service shall be so arranged that all water service shall pass through the meter. No temporary pipes, nipples, or spacers are permitted and under no circumstances are connections allowed which may permit water to bypass the meter or metering equipment.

24. ADJUSTMENT OF BILLS - When a customer has been overcharged or undercharged as a result of incorrect application of the rate schedules, incorrect reading of the meter, incorrect connection of the meter, or other similar reasons, the amount may be credited or billed to the customer as the case may be. The Authority shall not backbill a customer for any period greater than 12 months for any undercharge in billing. Any unpaid balance owed on an inactive account by a customer shall be transferred to an active account of that same customer, and subject to all rules and regulations regarding timely payment.

25. CUSTOMER DEPOSIT - Before rendering service, the Authority may require a deposit to secure the payment of bills. The Authority shall provide the customer with a non-negotiable and non-transferable deposit receipt. The Authority shall pay interest on each customer security deposit one time per calendar year. Payment of interest will be applied as a credit against the customer's account balance, and will appear on the customer's monthly statement. When an account is closed and not transferred within the system, accrued deposit interest shall be applied as a credit against the customer's final bill. The rate of interest shall be established by the Director of Finance and shall be equal to the average annual rate earned on the Authority's depository account during the most recently completed fiscal year.

Individuals applying for service must personally make application and complete the necessary information required for new accounts, which includes proper identification in the form of a picture I.D. (Example: driver's license and/or  passport). If the individual applying for new service is not a U.S. citizen, proof of legal residence may be required.  No individual may establish water/sewer service for another person unless they can provide a "Power of Attorney" or a notarized statement from the applicant giving that individual permission to establish service in the applicant's name.

Applications for service may also be handled through the mail or by telefax when the applicant applying for service is out of the state, country or is handicapped. Turn-ons for new service require the signature of the applicant as accepting responsibility for the billing and acknowledging a disclaimer that Seacoast Utility Authority is not responsible for any damages that may occur as a result of turning on water/sewer service.  Questions on the application will include name, birth date, land and cellular phone number, emergency contact information and mailing address, if different from the service address.

For all non-residential accounts, evidence of the legal business identity of the customer must be provided. For sole proprietorships and general partnerships, the name of the proprietor(s) or partners must be listed d/b/a, and these individuals shall be held personally accountable for payment of all balances. Corporations may be required to submit documentary evidence of their legal status in a form acceptable to the Authority.

For applications not addressed in Section 25.1 of this policy, the deposit amount shall be calculated by computing a twelve (12) month consumption average to the Authority's current rate schedule and multiplying that amount by two (2). After a single family or multi family residential customer (other than separately metered irrigation classified as non-residential) has established a satisfactory payment record and has had continuous service for a period of 25 months, the Authority will refund the customer's deposit in the form of a credit on the utility bill provided the customer has not, in the preceding 12 months, (a) made more than one late payment of a bill (after the expiration of 20 days from the date of mailing or delivery by the Authority), (b) paid with a check refused by a bank, (c) been disconnected for nonpayment, or at any time, (d) tampered with the meter, or (e) used service in a fraudulent or unauthorized manner. Accounts classified as Non-Residential are not eligible for refund prior to termination of service. Upon termination of service and the account, the deposit will be credited against the final bill and the balance, if any, shall be returned promptly to the customer, but in no event later than fifteen (15) days after service is discontinued. The customer may request a check for the balance of a deposit refund in excess of $25.00.

The Authority may require, upon reasonable written notice of not more than thirty (30) days, such request or notice being separate and apart from any bill for service, a new deposit, where previously waived or returned, or an additional deposit, in order to secure payment of current bills; provided however, that the total amount of the required deposit shall not exceed an amount equal to the average actual charge for water and/or sewer service for two billing periods calculated by computing a twelve (12) month consumption average. In the event the customer has had service less than twelve (12) months, then the Authority shall base its new or additional deposit upon the average actual monthly billings available.

Governmental entities are exempt from the deposit requirement as are other utilities that provide service to the Authority which have reciprocating no deposit requirements. Government entities include:

  1. Federal, State and County Agencies
  2. Municipalities
  3. Special Taxing Districts
  4. Palm Beach County School Board
  5. Entities lawfully empowered to levy and collect taxes
Schedule of Single Family (individually metered) Customer Deposits
Meter Size Water and Sewer Deposit Water Only Deposit Sewer Only Deposit
5/8" and 3/4" $140.00 $75.00 $65.00
1" $190.00 $125.00 $65.00
1 1/2" $275.00 $210.00 $65.00
2" $375.00 $310.00 $65.00
       
Schedule of Multifamily (stacked units) Customer Deposits
per Dwelling Unit $93.00 $43.00 $50.00
       

Additional or New Deposits when previously waived or returned and the account becomes chronically delinquent, another or additional deposit will be reassessed according to previous usage history and based upon average actual monthly billings available (for previous 12 months period), times two (x2).

Non-Residential Deposits Non-Residential, Multi Family, and Private Fire Line deposits are determined individually according to previous usage history and based upon the average actual monthly billings available, times two (x2).

26. REQUEST FOR METER TEST BY CUSTOMER - Should any customer request a bench test of their water meter, the Authority will require a deposit to defray cost of testing and that the test be requested in writing. Such deposit not to exceed the following schedule of fees:

Meter SizeFee
5/8" and 3/4" $25.00
1 1/2" $30.00
2" and above Actual cost of test
       

If the meter is found to register above of the accuracy limits prescribed under the Rule No. 27.0 of this Policy, the deposit will be refunded. But if within or below such accuracy limit, the deposit will be retained by the Authority as a service charge for conducting the test.

Further, upon written request of any customer, the Authority shall without charge, make a field test of the accuracy of the water meter in use at customer's premises provided that the meter has not been tested within the past six (6) months.

27. ADJUSTMENT OF BILLS FOR METER ERROR - In meter tests made by the Authority, the accuracy of registration of the meter and its performance in service shall be judged by its average error. The average meter error shall be considered to be the average of the errors at the test rate flows.

Fast Meters - Whenever a meter tested is found to register fast in excess of the tolerance provided in the Meter Accuracy Requirements Provision herein, the Authority shall refund to the customer the amount billed in error for one-half the period since the last test. Said one-half period not to exceed twelve (12) months except that if it can be shown that the error was due to some cause, the date of which can be fixed, the overcharge shall be computed back to but not beyond such date, based upon available records. The refund shall not include any part of any minimum charge.

Slow Meters - The Authority may backbill in the event that a meter is found to be slow, non-registering or partially registering. The Authority may not backbill for any period greater than twelve (12) months from the date it notifies a customer that the meter is slow, non-registering or partially registering. If it can be ascertained that the meter was slow, non-registering or partially registering for less than twelve (12) months prior to notification, then the Authority may backbill only for the lesser period of time. In any event, the customer may extend the payments of the backbill over the same amount of time for which the utility issued the backbill.

Meter Accuracy Requirements - All meters used for measuring quantity of water delivered to a customer shall be in good mechanical condition and shall be adequate in size and design for the type of service which they measure. Before being installed for the use of any customer, every water meter, whether new, repaired, or removed from service for any cause, shall be adjusted to register within the accuracy limits set forth in the AWWA Manual of Water Supply Practices – M6 Latest Edition

28. SERVICE LINES - In areas where no service lines exist, where service lines cannot be located or where service lines are inadequate for any reason, customer is required to pay the costs for tapping the main, installing the service line and all necessary fittings.

29. BACKFLOW PREVENTERS - The Authority has an approved cross connection control program as required by the Palm Beach County Health Department. A proper backflow prevention device shall be installed in accordance with the Authority's specifications on all new water services. All installations shall be made prior to the meter installation. Existing water services which require backflow prevention devices and which have inadequate backflow prevention devices must be retrofitted in accordance with Authority policy. The Authority shall disconnect water service, with fifteen (15) days prior notice, if customer fails to comply with Authority policy.

Backflow prevention devices, other than those installed on individually metered residential service lines as a result of auxiliary water supply, shall be the property of the Authority and shall be accessible and subject to its control. The Authority shall own and maintain only the backflow prevention device itself between the inlet and outlet valves of the device on all installation having two-inch nominal diameter and smaller. For installations larger than two inch, the Authority shall retain ownership and maintenance responsibility for all piping and appurtenances between the connection to the Authority's main and the discharge flange of the downstream valve on the above ground backflow preventer assembly. The customer shall provide space at a suitable and readily accessible location, when the Authority considers it necessary, on the property to be served. The customer shall also provide adequate and proper space for the installation, operation, and maintenance of backflow prevention devices. Existing customers are required to install backflow prevention devices upon request by the Authority in the event Authority determines that a potential hazard for other customers exists. Upon change in account ownership, all existing non-residential and master metered customers will be required to install approved backflow devices.

Backflows installed on individually metered residential service lines as a result of an auxiliary water supply on the premises shall not be owned or maintained by the Authority.  The device and installation shall be in accordance with USC, FDEP, building and plumbing codes and the Authority’s requirements.  The customer shall provide adequate space for installation, operation and maintenance of the device.  The device shall be inspected by the Authority and all other governing permitting agencies for compliance prior to the meter being installed.  The customer will be required to provide to the Authority a passing test report from a certified backflow prevention device company within 15 days of installation and annually thereafter.  Failure to provide a passing test report will result in discontinuation of water service from the Authority until evidence is provided of a passing test and the customer has paid the violation reconnection fee as outline in the Miscellaneous Service Charges of the Water Service Policy.

In the absence of special circumstances, which would cause a greater degree of hazard for cross connections, the following list covers the general backflow device required by customer type.

Residential (Individually Metered) - Single check valve

Residential (Individually Metered with dock, private sewage pump station or auxiliary water supply) - Reduced pressure zone device

Residential (Master Metered) - Reduced pressure zone device

Non-Residential - Reduced pressure zone device

Irrigation - Reduced pressure zone device

Fireline - Double detector check valve

Temporary Water - Reduced pressure zone device

30. BASE FACILITY CHARGE – A fixed monthly charge incurred for service availability based on the prevailing rate schedule, which is charged monthly and does not include usage for any amount of water.  The charge helps defray the fixed costs of the operation and maintenance of the Authority’s system.  When an account is classified as inactive, all charges, including Base Facility Charges that accrue while the property is unoccupied or while service is interrupted, must be paid before service can be activated.  When a property is sold, the seller remains liable for all Base Facility Charges accrued through the date of the sale; the purchaser is responsible for all Base Facility Charges accruing after the date of the sale.  When water use restrictions are implemented by South Florida Water Management District (SFWMD), a surcharge will be applied to all water customers.  This surcharge is applicable when the SFWMD imposes water use restrictions which curtail days or time of day during which customers of the Authority may irrigate their properties, or otherwise restrict the volume of water that may be permissibly utilized for irrigation.

31. MISCELLANEOUS SERVICE CHARGES - The Authority may charge the following miscellaneous service charges in accordance with the terms also stated below. If both water and sewer services are provided, only a single charge is appropriate unless circumstances beyond the control of the Authority require multiple actions.

Initial Connection - This charge is levied for service initiation at a location where service did not exist previously.

Normal Reconnection - This charge is levied for transfer of service to a new customer account at a previously served location, or reconnection of service subsequent to a customer requested disconnection.

Premises Visit Charge (in lieu of disconnection) - This charge is levied when a Seacoast Utility Authority service representative visits a premise for the purpose of notifying discontinuation of service for non-payment of a due and collectible bill and does not discontinue service.

Violation Reconnection - This charge is levied prior to reconnection of an existing customer after disconnection of service for cause, i.e. meter tampering, a visit to the service location with the intent to disconnect, including but not limited to disconnection of service.

  Normal HoursAfter Hours
Initial Connection (Startup service charge) $20.00 $25.00
Normal Reconnection $30.00 $35.00
Premises Visit (In lieu of disconnection) $10.00 $20.00
Violation Reconnection $30.00 $35.00
       

Non-Sufficient Fund Payment Charges - When a payment is returned for non-sufficient funds (NSF) from a financial institution the customer will be notified and will have two (2) business days to remit cash, money order or cashiers check to cover the full amount of the NSF payment including all Authority and banking fees. The Authority shall impose a service charge of $25.00 or 5% of the face amount of the check; whichever is greater (in accordance with current Florida Statute 832.062). If all charges are not paid within business 48 hours the service may be disconnected and the account will be subject to current charges to reconnect. If more than one (1) NSF payment is returned per twelve-month period to the Authority, the customer may be placed on cash only status (i.e., cash, money order or cashiers check) for one year from the date of the most recent NSF payment. If a payment is returned due to a financial institution error, a letter from that institution will be required stating it was their error and any NSF charges will be removed from the account. Returned checks will be held by the Authority until all charges are paid in full. The customer’s NSF check will only be returned upon request by the customer.

Reminder Notice Late Charge - When a utility bill is delinquent (See Rule No. 16 Delinquent Bills) and a written notice is issued, the Authority shall impose charges:  RETURN CHECK CHARGE: $25.00 or 5%, whichever is greater; REMINDER NOTICE LATE CHARGE $3.00 or 1.5%, whichever is greater.

32. AUXILIARY WATER SUPPLY – Auxiliary Water Supply is defined as water supplies or sources that are not under the Authority’s control or direct supervision.  Typical of such water supplies are natural waters derived from wells, springs, streams, rivers, lakes, harbors, bays and oceans.  Also considered auxiliary water supplies are used waters that have passed beyond the Authority’s control at the point of delivery and that may be stored, transmitted, or used in a way that may contaminate the Authority’s supply.

Auxiliary water supplies include, but are not limited to:

  • Water in industrialized water systems;
  • Water in reservoirs or tanks used for fire-fighting purposes;
  • Irrigation reservoirs;
  • Swimming pools, fish ponds, and mirror pools;
  • Memorial and decorative fountains and cascades;
  • Cooling towers;
  • Baptismal, quenching, washing, rinsing, and dipping tanks;
  • Reclaimed water and recycled water;
  • Gray water and spray aerobic water.

RATE SCHEDULES

MULTI FAMILY SERVICE

NON-RESIDENTIAL SERVICE

PRIVATE FIRE SERVICE

SINGLE FAMILY SERVICE

METER CHARGES

BACKFLOW PREVENTER CHARGES

METER/BACKFLOW CHANGEOUT

WATER SERVICE LINE INSTALLATION FEE

MISCELLANEOUS COSTS

SCHEDULE OF TEMPORARY WATER SERVICE FEES

MULTI FAMILY SERVICE WATER RATE SCHEDULE

AVAILABILITY: Available throughout the area served by the Authority.

APPLICABILITY: All residential dwellings located in buildings of greater than one floor, each floor containing one or more separate dwelling units or mobile home units.

LIMITATIONS: Subject to all of the Rules and Regulations of this Policy. Consumption measured in increments of 1,000 gallons.

RATE ID: Multi Family

MONTHLY RATE: Point of Service Charge $1.10 per billed account (per meter).

Base Facility Charge per dwelling unit (no gallonage allowance)
All Meter Sizes $12.08 per dwelling unit*
Gallonage charge per:
1,000 to 4,000 gallons $0.97
4,000 to 20,000 gallons $3.82
Greater than 20,000 gallons $5.74
       

NOTE: For master metered accounts, base facility charges will be assessed for only those units which have been constructed or which a building permit has been issued.

*Multiply charge times number of units to determine total monthly base facility charge per dwelling unit.

For master metered properties where multiple master meters are needed solely for the purpose of providing fire flow capacity, Seacoast will designate only one master meter, the largest meter where meter size differs, to be the “domestic” account meter for which base facility charges are payable. Commodity rates shall be charged for all water delivered through all meters cumulatively, as though delivered through the singe “domestic” meter.


NON-RESIDENTIAL SERVICE WATER RATE SCHEDULE

AVAILABILITY: Available throughout the area served by the Authority.

APPLICABILITY: Services not otherwise specifically defined as single family or multi family, excluding single and multi family irrigation. Such service includes, but is not limited to, irrigation (even at single or multi family sites), commercial, industrial, guardhouse, boat slip, pool, recreation center, utility room, and water-cooled air conditioning.

LIMITATIONS: Subject to all of the Rules and Regulations of this Policy. Consumption measured in increments of 1,000 gallons.

RATE ID: Non-Residential

MONTHLY RATE: Point of Service Charge $1.03 per billed account (per meter).

Base Facility Charge per dwelling unit (no gallonage allowance)
Meter Size Amount
5/8" $18.03
3/4" $18.03
1" $45.07
1 1/2" $90.15
2" $144.24
3" $288.48
4" $450.74
6" Compound $901.49
6" Turbine $901.49
8" Turbine $1442.38
Gallonage charge per:
1,000 to 6,000 gallons $0.97
Greater than 6,000 gallons $3.28
       

For master metered properties where multiple master meters are needed solely for the purpose of providing fire flow, Seacoast will designate only one master meter, the largest meter where meter size differs, to be the “domestic” account meter for which base facility charges are payable. The remaining master meters shall be billed as PRIVATE FIRE SERVICE meters.

PRIVATE FIRE SERVICE

AVAILABILITY: Available throughout the area served by the Authority.

APPLICABILITY: For private fire line service

LIMITATIONS: Subject to all of the Rules and Regulations of this Policy. Consumption measured in increments of 1,000 gallons.

RATE ID: Private fire service

MONTHLY RATE: $18.03 per fire service connection per month

Point of Service Charge $1.10 per billed account (per meter).

RATE: Gallonage charge per 1,000 gallons: $5.74

NOTE: Gallonage charge applies only to water metered through detector check meters.

SINGLE FAMILY SERVICE WATER RATE SCHEDULE

AVAILABILITY: Available throughout the area served by the Authority.

APPLICABILITY: A residential dwellings of one or more stories, limited to a single family detached unit, a duplex unit, a triplex unit, a gardens apartment unit, and a townhouse unit.

LIMITATIONS: Subject to all of the Rules and Regulations of this Policy. Consumption measured in increments of 1,000 gallons.

RATE ID: Single Family

MONTHLY RATE: Point of service charge $1.06 per account (per meter).

Base Facility Charge per dwelling unit (no gallonage allowance)
Meter Size Amount
5/8" $18.03
3/4" $18.03
1" $45.07
1 1/2" $90.15
2" $144.24
Gallonage charge per:
1,000 to 6,000 gallons $0.97
6,000 to 30,000 gallons $3.82
Greater than 30,000 gallons $5.74
       

NOTE: For master metered accounts, base facility charges will be assessed for only those units which have been constructed or which a building permit has been issued.

For master metered properties where multiple master meters are needed solely for the purpose of providing fire flow, Seacoast will designate only one master meter, the largest meter where meter size differs, to be the “domestic” account meter for which base facility charges are payable. The remaining master meters shall be billed as PRIVATE FIRE SERVICE meters.

*If more than one dwelling unit, multiply 5/8" meter base facility charge times number of units to determine total monthly base facility charge.


METER CHARGES

Meter charges are payable at the time application is made for the meter. All meters over 2" shall be installed by customer. A security deposit equal to a two-month bill is required for each meter.

Meter Size Meter Charges
5/8" and 3/4" $500.00
1" $600.00
1 1/2" $900.00
2" $1,100.00
       

BACKFLOW PREVENTER CHARGES

The Authority hereby acknowledges that certain existing consumers have a high potential for creating a health hazard to the remainder of Authority's consumers because of the lack of an adequate backflow prevention device. The Authority has instituted a program to identify those consumers which have a high potential for creating a health hazard within the utility system and requires such consumers to install backflow prevention device(s), as referenced above, at said consumer's sole cost and expense, and to convey title to such devices to the Authority for operation and maintenance. All backflow preventers on new commercial services shall be provided and installed by the customer but shall remain the property of the Authority.

METER CHANGEOUT

Requests to exchange existing meters for meters of a larger size will result in the following charges:

  1. Difference at current costs between smaller and larger device, plus
  2. Labor and materials required to effect the change,
  3. Difference between current connection charges associated with the smaller and larger meter, if any.

In the event that a larger size meter is replaced with smaller meter, charges shall be as follows:

  1. Actual cost of smaller meter (no credit given for existing meter), plus
  2. Labor and materials required to effect the change.

No credit for connection charges associated with the larger meter shall be given.

WATER SERVICE LINE INSTALLATION FEE

Cost for the installation of water service line for a residential customer (up to and including 2" services) is a flat fee of $650.00 except for major road crossings or other special circumstances, which will be charged on an actual cost basis.

Water service line installations for non-residential customers will be charged on an actual cost basis, with a minimum fee of $650.00.

MISCELLANEOUS COSTS

Work performed by Authority personnel on behalf of a customer not otherwise covered in this service policy will be billed on an actual cost basis. This will include direct labor costs, plus 40% overhead, actual materials cost and a $30 per Diem fuel charge.

SCHEDULE OF TEMPORARY WATER SERVICE FEES

APPLICABILITY: Temporary water meters are to be utilized when the need for water service is of short duration, herein defined as less than one year. Installation of less than one week in duration shall be exempt from this provision with such service to be the installation, maintenance and billing responsibility of the Operations Division.

DEFINITION: A schedule of fees detailing the cost to obtain and utilize temporary water service.

LIMITATION: Subject to all of the Rules and Regulations of this Policy. The Authority shall have the right to remove temporary water meters if water is not used during a thirty (30) day period. In the event of water shortages, lack of treatment capacity or other reasons deemed appropriate by the Authority Board, all temporary water service may be terminated with 24-hour notice.

FEE SCHEDULE:

  • Installation fee - all meter sizes $60.00
  • Relocation Fee – After initial installation, customer request temporary meter moved from one location to another    $60.00 per move
  • Monthly Fixed Fee - all meter sizes $ 5.30
  • Point of Service charge $.99 per account (per meter).
  • Deposit*
Meter Size Amount
5/8" and 3/4" $100.00
1" $150.00
1 1/2" $200.00
2" $250.00
3" $300.00
       

*Deposit will be refunded when the meter and all appurtenances have been returned to Seacoast undamaged and all bills paid in full.


STANDARD FORMS

ENGINEERING SERVICE ORDER

CUSTOMER GUARANTEE DEPOSIT RECEIPT

CUSTOMER SERVICE ORDER

APPLICATION: WATER/SEWER SERVICE BY INDIVIDUAL

APPLICATION: WATER/SEWER SERVICE BY BUSINESS/ASSOCIATION/ORGANIZATION

CUSTOMER BILL

REMINDER NOTICE