Seacoast has recently implemented a plan by which all 35,000 customer water meters will be upgraded to Automated Meter Reading ("AMR") technology by the year 2021. This technology, already available to approximately one-third of Seacoast customers, transmits meter readings to a central processing server 4 times daily. The reporting frequency of the new infrastructure will provide greater billing accuracy, including leak detection alerting when unusual water use patterns are detected. Once the new meter is installed, customers can register to access their water consumption data online at AquaHawk.
Over the five year conversion period, Seacoast crews and contractors will be working in virtually all Seacoast-served communities, removing and replacing each customer’s meter. Seacoast’s contract installer, Line-Tec, will be operating private vehicles with magnetic Seacoast logos on the doors. Meter replacement protocols will be generally as follows:
Prior to commencing work in your area, Seacoast will initiate automated message (a/k/a "robo") calls to affected residents. It's important to provide and maintain current phone numbers to ensure you receive these calls. Please use the following link to update customer contact information.The message will offer information on when Line-Tec will be working in your area, how your water service may be affected, and Seacoast contact information, should you encounter any difficulty.
Further detail is available below.
At each residence, Line-Tec meter installation personnel will: