Please note that Seacoast Utility Authority will be upgrading our payment processing system over the next several months. There may be a time frame when the system will NOT ALLOW FOR CREDIT AND DEBIT CARD PAYMENTS. You will still be able to make payments on-line with a checking account, in our customer service walk-in lobby, telephone, drop box or by mail. The upgraded system will provide a more convenient way to make payments and offer additional bill pay options. We apologize for any inconvenience and appreciate your patience while upgrades are being made to our bill pay system.
Seacoast generally provides water pressure in the range of 50 to 60 pounds per square inch (psi) at the customer’s meter. Whenever an incident occurs that reduces pressure to below 20 psi for an extended period of time, the potential for backflow or back siphoning of undesirable material into the drinking water system increases. To assure that the water is safe to drink, regulations require public drinking water suppliers to issue a “Precautionary Boil Water Advisory” to their customers. Such advisories are generally in effect for 48 to 72 hours, long enough for the water utility to collect and analyze samples from the affected portion of its system. If samples indicate bacteriological contamination (as they very rarely do), the utility issues a notice extending the boil water order until testing indicates that water quality is acceptable. Boiling water as directed, generally inactivates disease-causing microorganisms if any are present. It is a precautionary interim disinfecting measure which is relatively simple and highly effective, and which provides extra security while laboratory analyses confirming the water’s safety are in progress.
Depending upon the number of customers affected, Seacoast distributes boil water notices either through the media, HOA, guard houses, or by delivering notices to the door of each affected customer. Clearly, when all Seacoast customer homes and businesses are affected, it is impossible to deliver notices to every door.
The two easiest ways that customers can keep current on the status of a “boil water” advisory, provided they have telephone and electric service, is to check our website, www.sua.com, or call our boil water hotline at 561-656-2244, to listen to the latest updates. During a declared disaster, they can also listen for broadcast updates from the local Emergency Operation Center (EOC). Seacoast is in constant contact with the EOC to update any information regarding the water and sewer services.
Here are the instructions to follow when a "Boil Water Advisory" has been issued:
Tap water can be disinfected by adding 6 to 8 drops of unscented household bleach (4% to 6% active ingredients) to each gallon of water, then mixing the water and allowing it to stand for minimum period of 30 minutes.
Note: Cloudy water requires 16 drops of bleach and a 30 minute contact time. Other approved chemical disinfectants are available at stores that sell camping and hiking supplies.
Only pet owners are aware of their pet’s sanitary habits. Therefore, the decision to boil a pet's water, or not to boil a pet's water, is entirely the pet owner's decision. Boiling the water is precautionary, and if a pet already sneaks a drink out of the toilet or a puddle, then boiling the water may not be necessary. For further clarification, check with a veterinarian.
Treat the water as usual for aquatic life. Check with a local pet store or veterinarian for recommendations.